Request a firmware upgrade
Running firmware before 7.x? Those boxes can't use the Companion app and can't be upgraded in the field. Send yours to us and we'll bring it up to the newest firmware.
| Who needs it | Any box on firmware before 7.x |
|---|---|
| Cost | $54.95, free return shipping |
| Calibration too? | Only $23.96 more. A calibration is $78.91 and includes this firmware upgrade. See the calibration service |
| Turnaround | 5–7 business days from when your box arrives |
| Already on firmware 7.x | Update it yourself over USB from the free Companion app: one button and about 3–4 minutes. Calibration is never touched. |
How it works
- Fill in the form below. You get an RMA number and an RMA sheet to print.
- Check out. Stripe handles the payment securely, your payment carries the RMA number, and you'll get an email confirmation.
- Pack it. Use a sturdy box with plenty of padding. Put the printed RMA sheet in the box, and write the RMA number on the outside.
- Ship it to: LabMetric, 10632 N Scottsdale Rd, B417, Scottsdale, AZ 85254
- We upgrade it. The turnaround is 5–7 business days from when your box arrives.
- You get it back on the newest firmware. We ship it back free.
Order your upgrade
Tell us about you and the unit, then check out. You get an RMA number and an RMA sheet to print and put in the box, so we can match it to your payment, upgrade it and send it back to the right place.
Common questions
Which firmware is my box on?
On firmware 7.x, the box's About screen shows the model and firmware version. It's under the menu key, 4 Settings, 1 About.
Can I upgrade it myself?
Not on firmware before 7.x: those boxes can't be upgraded in the field. Firmware 7.x adds a bootloader, the last flash with a programmer. After it, every update goes over USB from the Companion.
What does firmware 7.x switch on?
- The Companion app: values, sweeps, sequences, logging, tables, the API and AI control.
- Live read-back: the box reports its real output, and whether a table is active.
- The box's own record: serial number, calibration dates and sheet, stored on the box.
- All 14 memories and quick keys, read and stored from the app.
- Standby and display settings, set from the app.
- Every update after that is free: over USB from the Companion. No programmer, no shipping.
Does a calibration include the upgrade?
Yes. Send your box to us for a calibration and you get it back with a certificate and a free firmware upgrade. See the calibration service.